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  • What is Lorem Ipsum?

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has su...
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  • Where can I get some?

    It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here,...
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  • How do I create a new account?

    Creating an account to shop on the Vape UK website is simple.


    1. Click the person icon in the top right corner of your screen.


    2. Select 'Create Acco...
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  • How do I add a shipping address to my account?

    You can store different shipping addresses within your account to make your order checkout process even easier.

    1. Click on the person icon in the top right corner of your screen.

    2. Select 'Login' and enter your email address and passw...
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  • How do I view my current and previous orders?

    You can view all of your current and previous orders that you've placed on our website, and see their fulfillment status.

    1. Click on the person icon in the top right corner of your screen.

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  • How do I earn loyalty reward points?

    If you have signed up to our loyalty reward scheme, there are many easy ways to earn vape points when you shop with Vape UK.

    1. You will earn 1 vape point for every £1 you spend online or instore.

    2. Enter your date of birth and rec...
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  • I've forgotten my password - how can I access my account?

    With all of the secure websites we access regularly, who hasn't forgotten a password or two in their time? It happens to the best of us! Luckily, it doesn't mean that you won't be able to purchase your favourite vaping products. Simply follow the steps...
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  • How do I leave a review?

    There are many ways to tell your fellow consumers what you think about Vape UK. Reviews are the lifeblood of any business and we are always grateful to receive them. They help us to learn how to do things better or to know when we've done a good job. Read more

  • How do I create a loyalty reward account?

    The Vape UK loyalty program offers you fantastic perks and rewards; and the great news is that anybody can become a member!

    If you already have a Vape UK account, then you also have a loyalty program account as it is automatically created for y...
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  • How do I claim my rewards in the loyalty program?

    Whenever you shop with Vape UK, either online or in store, you will earn vape points for every £1 you spend. You can also earn points by sharing our store on your social media accounts, or simply by having a birthday!

    For every 125 vape points yo...
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  • Do you offer a referral scheme?

    We most certainly do! For every friend that you refer to Vape UK, who goes on to make a purchase, you'll both receive a fantastic reward.

    To refer a friend, follow these simple steps:

    1. Click the pink lozenge shaped 'MY REWARDS' bu...
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  • Why do we use it?

    It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here,...
    Read more

  • Where does it come from?

    It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here,...
    Read more

  • Can I receive order updates via text?

    You sure can! When you receive your email notification to say that your order is on its way, click on the 'View your order' button within the email which will take you to your order page on the website. There you will find your order tracking number. Y...
    Read more

  • Can I still order from Vape UK if I live outside of the UK mainland?

    Other than the UK mainland, there are many international destinations that we can ship to. The list of countries that we service is ever-changing dependent on local regulations and customs requirements.

    Our advice is to use the shipping calcula...
    Read more

  • How much do you charge for delivery outside of the UK mainland?

    All of our overseas orders are sent by Royal Mail International. Postage costs are based on the weight of your order which will be calculated at the checkout.

    Depending on your location, the service options available are:

    Royal Mail Int...
    Read more

  • What is your standard order fulfilment time?

    We strive to dispatch all orders placed before 3.30pm Monday to Friday the same day (excluding Bank Holidays). Orders placed after 3:30pm Friday are shipped out on Monday (excluding Bank Holidays).


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  • What is your standard order fulfilment time?

    We strive to dispatch all orders placed before 3.30pm Monday to Friday the same day (excluding Bank Holidays). Orders placed after 3:30pm Friday are shipped out on Monday (excluding Bank Holidays).


    Read more

  • What delivery options does Vape UK offer?

    View all mainland UK and international shipping options on our detailed delivery information page.


    Read more

  • I live outside the UK - how will my delivery charge be calculated?

    Overseas orders are sent by Royal Mail International. Postage costs are based on the weight of your order which will be calculated at the checkout. Read our detailed delivery information page for full details.


    Read more

  • How will I know my order has been dispatched?

    As soon as we've dispatched your order, you'll receive an email from us confirming the details of your purchase and the delivery method you've chosen. We'll point you in the right direction of tracking the progress of your delivery too.


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  • How will my order be dispatched?

    From Monday - Friday, orders made before 3:30pm (GMT) will be dispatched that same day. Orders made after the 3:30pm (GMT) cut-off time will be dispatched the next working day. Please note that orders made on Friday before 3:30pm (GMT) will be dispatch...
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  • How can I track my order?

    Once your order is shipped, we'll email tracking details to you along with your dispatch confirmation. If you're a registered customer you can also find these details by logging into your account and viewing your order history.


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  • Is ordering online from Vape UK secure?

    Absolutely! Our online store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. From annual on-site assessments validating compliance to continuous risk management, Sh...
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  • What if I no longer require the order?

    Have a look at our detailed online returns policy to find out more.


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  • What happens if my order arrives damaged?

    No need to worry - if part or all of your order is damaged in transit, give our team a call on +44 (0) 1273 964252, who are by the phones 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holidays. Alternatively, e...
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  • What happens if my order doesn’t arrive?

    If your order doesn't arrive because of a dispatch error or problem with the courier, please give our team a call on +44 (0) 1273 964252, who are by the phones 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holi...
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  • Can I upgrade my delivery service once the order has been dispatched?

    Sorry, once an order has been dispatched you can't change the delivery service that you originally chose.


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  • Can you ship all your products to all countries?

    We can't deliver the below products to addresses outside of the UK because of shipping and customs restrictions from our delivery partners where they are seen as hazardous or face restrictions from the manufacturer:

    Lithium battery cell...
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  • How do I view or change what’s in my shopping cart?

    To view the contents of your cart at anytime before you checkout, click on the shopping trolley icon in the upper-right corner of the site. Once you click on this icon, you can easily change the number of a particular item in your cart by updating the ...
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  • How will I know that you have received my order?

    After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your ref...
    Read more

  • What are your payment options?

    Many customers prefer the convenience provided by our PayPal Express Checkout option. We also accept payments via SagePay with all major credit and debit cards including Visa & Mastercard.


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  • Where can I get some?

    It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here,...
    Read more

  • How do I return a product that I don't need?

    Have a look at our detailed online returns policy to find out more.


    Read more

  • How do I return an order that is damaged in transit?

    No need to worry - if part or all of your order is damaged in transit, give our team a call on +44 (0) 1273 964252, who are by the phones 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holidays. Alternatively, e...
    Read more

  • What is your returns policy?

    At Vape UK we pride ourselves on the quality of our products, and our dedication to customer satisfaction. That is why we offer a comprehensive returns policy.

    Our returns policy lasts for 30 days. If 30 days have gone by since your purchase,...
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  • How do I return an item to Vape UK?

    Please contact us first regards any product you wish to return.

    Once discussed, and a return agreed, please complete this form and send it to us with the goods you are returning. We recommend you use a signed for service to ensure the goods are...
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  • Where does it come from?

    It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here,...
    Read more

  • Can I receive shipping updates via text?

    You sure can! When you receive your email notification to say that your order is on its way, click on the 'View your order' button within the email which will take you to your order page on the website. There you will find your order tracking number. Y...
    Read more

  • Which countries do you ship to?

    Other than the UK mainland, there are many international destinations that we can ship to. The list of countries that we service is ever-changing dependent on local regulations and customs requirements. Our advice is to use the shipping calculator a...
    Read more

  • How much is international shipping?

    All of our overseas orders are sent by Royal Mail International. Postage costs are based on the weight of your order which will be calculated at the checkout. Depending on your location, the service options available are: Royal Mail International...
    Read more

  • How long after I place an order will it be shipped?

    We strive to dispatch all orders placed before 3.30pm Monday to Friday the same day (excluding Bank Holidays). Orders placed after 3:30pm Friday are shipped out on Monday (excluding Bank Holidays).


    Read more

  • What shipping options can I choose from?

    View all mainland UK and international shipping options on our detailed delivery information page.


    Read more

  • How are shipping costs calculated for deliveries outside of the UK?

    Overseas orders are sent by Royal Mail International. Postage costs are based on the weight of your order which will be calculated at the checkout. Read our detailed delivery information page for full details.


    Read more

  • How will I know my goods have been shipped?

    As soon as we've dispatched your order, you'll receive an email from us confirming the details of your purchase and the delivery method you've chosen. We'll point you in the right direction of tracking the progress of your delivery too.


    Read more

  • How soon will my order be shipped?

    From Monday - Friday, orders made before 3:30pm (GMT) will be dispatched that same day. Orders made after the 3:30pm (GMT) cut-off time will be dispatched the next working day. Please note that orders made on Friday before 3:30pm (GMT) will be dispatch...
    Read more

  • Is your packaging discreet?

    Completely! All of our products are securely packaged and shipped in plain, unbranded jiffy bags and boxes.


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  • What happens if my order is damaged during shipping?

    No need to worry - if part or all of your order is damaged in transit, give our team a call on +44 (0) 1273 964252, who are by the phones 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holidays. Alternatively, e...
    Read more

  • Once my order has been shipped, can I change my delivery method?

    Sorry, once an order has been dispatched you can't change the delivery service that you originally chose.


    Read more

  • Which products can't be shipped internationally?

    We can't deliver the below products to addresses outside of the UK because of shipping and customs restrictions from our delivery partners where they are seen as hazardous or face restrictions from the manufacturer: Lithium battery cells ...
    Read more

  • Will you let me know that you've received my order?

    After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your ref...
    Read more

  • What happens if my order is damaged during shipping?

    If your order doesn't arrive because of a dispatch error or problem with the courier, please give our team a call on +44 (0) 1273 964252, who are by the phones 9am-5.30pm (GMT) Monday to Friday, 9am-5pm Saturday, and 10am-4pm (GMT) Sunday and Bank Holi...
    Read more